JOB TITLE: Emergency Response Coordinator
LOCATION: Lagos, Nigeria (Hybrid)
DESCRIPTION
The Initiative for Equal Rights (TIERs) is a nonprofit human rights organisation committed to creating societies where human rights are guaranteed regardless of identity or status. Guided by feminist principles and democratic values, our main aim is to protect, uphold, and promote the rights and humanity of sexual and gender minorities, women, PLHIV and intersecting marginalised groups.
Our work spans across Nigeria and some parts of Africa through narrative change and advocacy, health service provision, human rights violation response and documentation, research and knowledge sharing, economic justice, and provision of safe platforms for convergence.
The Emergency Response Coordinator will serve as the central focal point for receiving, investigating, documenting, and coordinating responses to reports of human rights violations based on SOGIESC received through multiple intake channels, including the helpline, website, social media platforms, email, referrals, and other reporting mechanisms.
KEY RESPONSIBILITIES:
- Manage the SOGIESC-based violation response helpline, providing prompt, case-specific responses.
- Sort Edge Emergency Response Fund applications and coordinate the review panel.
- Provide immediate, empathetic, and appropriate responses to individuals in crisis.
- Conduct initial case assessments and provide first aid support where necessary.
- Coordinate emergency responses, referrals, and interventions in collaboration with the Human Rights & Advocacy team, regional responders and partners.
- Actively monitor and map trends of human rights violations across the country, online and offline.
- Track case progress and ensure timely follow-up and resolution.
- Produce periodic reports, analyses, and data summaries.
- Maintain accurate and up-to-date case documentation and records
- Ensure confidentiality, data protection, and ethical handling of all cases
(Other duties may be assigned)
QUALIFICATIONS
The candidate is required to possess the following:
- Bachelor’s degree in Psychology, Social work, Communications, or related fields.
- Additional training or certification in case management, psychosocial support, human rights protection, customer care, safeguarding, or crisis response is an advantage.
- Minimum of 1 year of experience in human rights response, case management, crisis intervention, community outreach, or related roles.
- Experience working with gender and sexual minority groups, survivors of violence, or other marginalised populations is strongly preferred.
- Experience handling sensitive and confidential cases with professionalism and discretion.
- Experience managing helplines or customer case services.
- Experience as a social case worker is an advantage.
METHOD OF APPLICATION
To read the full job description, please click here
To apply, please click here
APPLICATION CLOSING DATE: Applications for this role close by 12:00 PM WAT on Monday, 15th June 2026.
Only shortlisted candidates will be contacted.
TIERs believes that diverse teams are strong teams. We are an equal opportunity employer committed to workforce diversity, composed of teams with a mix of genders, ages, education, and multiple tribes, faiths, and socio-economic backgrounds. We encourage candidates of all genders, ages, abilities, orientations, ethnicities, and origins to apply.
